Welcome to the Premium Tiles website. Please read the following terms and conditions carefully before using our website and placing an order. By accessing and using our website, you agree to comply with these terms and conditions.

Order Placement:

By placing an order on our website, you confirm that you are legally capable of entering into binding contracts.

All orders are subject to availability and acceptance by Premium Tiles.

Pricing and Payment:

The prices listed on our website are in GBP (Great British Pounds) and are inclusive of applicable taxes.

Payment for your order must be made in full before dispatch.

We accept various payment methods, including credit/debit cards and online payment platforms.

Delivery:

Our delivery options and charges are clearly stated on our website.

Tiles are delivered in accordance with the selected delivery option at the checkout.

We offer a fast 1-3 day UK delivery service, which is free on orders over £299.00.

Deliveries are made on working days only.

Please note that deliveries arrive on an 18-tonne truck with a tail-lift and are strictly to the kerbside.

If your property has restricted access, kindly inform us at the time of ordering via the delivery restrictions comments box, as additional charges may apply.

We reserve the right to charge a flat rate of £40 for any re-delivery that exceeds two attempts due to the customer's absence on the arranged delivery day.

Returns and Replacements:

We have a Returns Policy in place to address any damaged or faulty tiles.

It is essential to check your tiles carefully upon delivery for signs of damage.

If your tiles are damaged, please sign for them as damaged and take a photo of the damaged tiles while still on the pallet prior to unloading.

Report any damages to us within 24 hours of receiving your pallet. Only one claim for damages can be accepted per order.

For detailed instructions on reporting damages and making return requests, please refer to our Returns Policy.

Product Images:

Product images displayed on our website are for illustrative purposes only. Please note that there may be variations in colours, textures, and patterns between the images and the actual products.

Intellectual Property:

All content on our website, including text, images, logos, and trademarks, is protected by intellectual property rights and may not be used without our prior written consent.

Limitation of Liability:

We strive to provide accurate and up-to-date information on our website. However, we do not guarantee the completeness, accuracy, reliability, or availability of the content.

Premium Tiles shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or any information contained therein.

Privacy:

We respect your privacy and handle your personal information in accordance with our Privacy Policy.

Amendments to Terms and Conditions:

Premium Tiles reserves the right to modify or amend these terms and conditions at any time without prior notice. Please review these terms and conditions regularly for any updates.

By using our website and placing an order, you acknowledge and agree to these terms and conditions. If you have any questions or concerns, please contact our customer support team.